I hate being on the phone.
When I first opened the doors to my cannabis dispensary I didn’t realize how many phone calls I would be fielding.
Everyone wants to call the store to ask the dumbest questions. What time do we open? Do I have any edibles? Is it recreational or a medical weed shop? Once I started offering curbside pick up that tied up the phones more. Everyone was calling to place an order and also calling when they arrived to pick it up. Cannabis delivery did the exact same thing. It then turned into someone having to man the phone at all hours of the day. You couldn’t work without the phone ringing. Since pick up and delivery are huge money makers, I couldn’t take them away. I wanted something that was better than people calling the store though. I then found that having a cannabis website with the order forms online was best. I got an SEO company to create the website for me. They have a separate page where you place the order for curbside pickup or delivery. You then get a timeframe emailed to you when it is ready. Nobody should have to call for any reason now with those services. If they need to reach us, we have it so people can text us now too. The website alos fields a lot of dumb questions becasue all the content is on there. I should have bought a website from the SEO company years ago. Now the store runs so much better.